- Cancellations received at least 30 days prior to the program start will receive a full refund less a $25 admin fee.
- Cancellations received from 15-29 days prior to the program start will receive a 50% refund.
- No refunds will be issued for missed lessons.
- To complete your refund, we require a receipt or proof of purchase.
Why do we have this Cancellation Policy?
The weeks leading up to a program are a crucial time for planning and preparation. We order beverages, put together giveaways for group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process. When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just weeks before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants. Thank you for your understanding!