Policies & Procedures

GENERAL INformation

All registrations are processed on a first-come, first-serve basis.

Pre-registration is required for all sessions.

Fees are to be paid in full at the time of registration

Gravity MTB reserves the right to make cancellations or changes as necessary based on operational requirements. In the event of a Gravity MTB cancelled program or service, Gravity MTB will provide an alternative day/time for the missed programs or service. Gravity MTB will endeavor to provide the most beneficial offering for clients but recognizes that this may not suit all registrants and thus is out of our control.

Please read registration confirmations carefully for information on dates, times, how to be prepared, etc. These will arrive via text message 23 hours before the program or service.

Gravity MTB will not pro-rate or refund for missed sessions due to daily life occurrences such as colds, school events, or forgotten sessions etc.

registered Program CANCELLATIONS

Staff are hired and scheduled based on registration numbers and rider levels for programs each season. The number and type of coaches' scheduled is directly related to our registrants.

Cancellations received 30+ days prior to the program or service start date will receive a full refund, less $30 admin fee*. Or a full credit to be used within that same year and no admin fee.

Cancellations received 15-29 days prior to the program or service start date will receive a 75% refund, less $30 admin fee*. Or a 75% credit to be used within that same year and no admin fee.

Cancellations received 7-14 days prior to the program or service start date will receive a 50% refund, less $30 admin fee*. Or a 50% credit to be used within that same year and no admin fee.

No refunds OR credits will be issued for cancellations within 7 days of the program or service start date or for missed sessions during the program.

A prorated credit less $30 admin fee will be given for cancellations due to medical reasons with a doctor’s note.

Should a rider sustain an injury during their program/session, they will receive a pro-rated credit to be used for a future program. This credit is typically offered within a year of the injury date but can be extended due to extenuating circumstances. Each situation is managed on a case by case basis. 

Refunds and credits will not be approved after a program has ended.

Garage Gym Experience

Gravity MTB is Comox Valley’s Mountain Bike Gym! We serve the mountain bike community in the Comox Valley as well as many other clientele. We are a very small gym and offer a boutique experience to our members and pass holders. A maximum of 1:6 ratio is provided in all coached classes which enable us to offer a very in-depth instruction to all athletes who participate in our classes. Our open gym - non coached sessions has a 3 person max capacity. We ensure every person we “touch” has an exemplary experience. 

Rhinofit general information

  • Use the RhinoFit App to add yourself to classes or open gym.

  • If you add yourself to multiple classes/open gyms/waiting lists you are required to monitor these bookings. If you get into multiple classes you are required to remove yourself from the classes you do not plan to attend.

  • Classes/Open Gym are bookable 2 weeks in advance of the current date and exact class/open gym time.

  • Less than 1 hour before a class or open gym start time please call Gravity MTB at 250 919 3953 to be added to a class/open gym.

  • If you need to cancel a booked daytime (9:30am - 6:30pm) class/open gym please do so 2 hours prior to the class time. 

  • If you need to remove yourself from a 6am, 7am or 8:00am class/open gym you are required to delete your class booking by 8:00pm the night prior to the class. 

  • If due to unforeseen circumstances you are unable to remove yourself from the class/open gym by 8:00pm the night prior please contact thegarage@gravitymtb.ca

Rhinofit Class/Open Gym No-Show Policy

  • In the event that you are a no-show at class/open gym and have not communicated with thegarage@gravitymtb.ca Gravity MTB Garage gym will remove a punch from your punch card or in the case of a membership add a charge to your account for the missed class. 

  • In the event of either of the following situations the Gravity MTB Garage Gym reserves the right to put your membership on hold. You will be informed of this hold period by email. The hold will last for 1 week with no reimbursement of funds or extension of membership.

    • You no-show for more than 3 classes in a month period of time.

    • You abuse the waiting list option and get into more than 1 class or open gym per day for more than 3 days in a month period of time.