ACCIDENTAL BIKE DAMAGE PROTECTION.

We know accidents happen, but that shouldn't stop you from enjoying your ride. Our Accidental Bike Damage Protection ensures that unexpected damage to your demo bike won't put a damper on your adventure!

We understand fair wear and tear and we expect you to ride and enjoy the bike, but accidents do happen. On a high-end mountain bike, especially one made of carbon fiber, a crash can sometimes mean major (and costly) repairs.

Once you take possession of your demo bike, you are responsible for damage that occurs while it is in your possession. Component or frame damage or breakage can lead to expensive repairs. We are offering Accidental Bike Damage Protection to our customers if your demo bicycle is damaged during your demo period.

COST​

The cost of Accidental Bike Damage Protection is $30 + GST and covers the rider for the duration of the demo period and must be paid at the time of pickup.

WHAT IT COVERS​

Our Accidental Bike Damage Protection covers 100% of the following:

  • Drivetrain damage (damage to any of the components related to the drivetrain of the bike, including shifters, cables, derailleurs, crankset, cassette, and chain).

  • Minor wheel damage (broken spokes or out of true wheels).

  • Damage to other components, not related to the frame or fork of the bicycle (handlebar, handlebar tape, stem, saddle, seatpost, pedals, brakes).

  • Damage to tires or tubes or use of CO2 cartridges while you have the demo bike (damaged tubes or used CO2 cartridges must be returned to us at the end of your demo period).

For more severe wheel damage, the Accidental Bike Damage Protection limits the cost of repair:

  • In the event that a rim is deemed not repairable (due to breakage or other damage to the rim), the customer will be charged $125 toward replacement and service costs.

The Accidental Bike Damage Protection limits the cost of frame or fork replacement in the event of damage:

  • The customer will be charged $450 for replacement of the frame of the bicycle, in the event that damage (cracks or breakage) requires replacement.

  • The customer will be charged $200 for replacement of the fork of the bicycle, in the event that damage (cracks or breakage) requires replacement.

WHAT IT DOES NOT COVER

Theft or loss of the bicycle(s) is NOT covered by the Accidental Bike Damage Protection. In the event of theft, you will be charged full MSRP (varies by demo bike) for the bike.

Willful or negligent damage of the bicycle is NOT covered by our Accidental Bike Damage Protection. In the event of malicious or negligent damage you will be charged full MSRP (varies by demo bike) to repair and/or replace the bicycle(s).  This includes:

  • Bikes falling off your vehicle or other transportation accidents,

  • Bikes (and their components) rubbing against each other in transit or while being shuttled.

Unauthorized use of the bicycle is NOT covered by our Accidental Bike Damage Protection. In the event damage is incurred due to unauthorized use you will be charged full MSRP (varies by demo bike) to repair and/or replace the bicycle(s).  This includes:

  • Riding any trails in the Mt. Washington Bike Park,

  • Allowing a person who is not the “primary rider” on the booking to operate the bike. 

Accidental Bike Damage Protection covers damage to the bicycle only and is VOID if the user is deemed to be in violation of the any part of the DEMO BIKE RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT.