Booking Change Request.
We get it. Life happens and things change! If you find that you need to reschedule your booking for another session date or cancel altogether, please complete the form below. Be sure to include as much detail as possible and our team will get back to you.
Thank you for your understanding and cooperation, we will always do our best to try and find solutions to your scheduling needs.
Registration Policy & Guidelines.
General
All registrations are processed on a first-come, first-serve basis.
Pre-registration is required for all sessions.
Fees are to be paid in full at the time of registration (not applicable to Semi-Private or Group Private sessions where a deposit is required).
Gravity MTB reserves the right to make cancellations or changes as necessary.
Please read registration confirmations carefully for information on dates, times, how to be prepared, etc.
Cancellations
Cancellations received 30+ days prior to the program start will receive a full refund, less $25 admin fee.
Cancellations received 15-29 days prior to the program start will receive a 75% refund, less $25 admin fee.
Cancellations received 7-14 days prior to the program start will receive a 50% refund, less $25 admin fee.
No refunds will be issued for cancellations within 7 days of the program start or for missed sessions during the program.
A prorated credit less $25 admin fee will be given for cancellations due medical reasons with a doctor’s note.
Refunds and credits will not be approved after a program has ended.